Privacy Policy

1. Our Commitment to Your Privacy: At Loden Living, we believe the sanctity of your home starts with the security of your information. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

2. Information We Collect: To provide you with our curated "Architecture of Home" experience, we collect information such as:

  • Personal Identifiers: Name, shipping address, billing address, email, and phone number.
  • Transaction Details: Products purchased and payment method (excluding full credit card numbers, which are handled by our secure payment gateways).
  • Technical Data: IP address, browser type, and cookies to improve your sanctuary’s digital experience.

3. How We Use Your Information
We use your data to:

  • Process and fulfill your orders for foundational furniture.
  • Communicate updates regarding your delivery and our "Architecture of Home" journal.
  • Provide tailored customer support for your sanctuary curation.
  • Improve our boutique offerings based on your feedback and browsing behavior.

4. Disclosure to Third Parties

  • Loden Living does not sell your personal data. To ensure your home is built on a foundation of reliability, we share necessary information with:
  • Logistics Partners: Australian-based distributors and couriers (e.g., iDropship, Dropshipzone) to ensure efficient delivery.
  • Payment Processors: Secure gateways such as Shopify Payments, PayPal, and Zip to process your investment.
  • Professional Advisors: Accountants and legal advisors for business compliance.

5. Data Security: We prioritise material permanence in our furniture and digital security in our operations. We use industry-standard encryption and secure servers (via Shopify) to protect your data from unauthorised access. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking: Our website uses cookies to maintain the visual rhythm of your shopping experience. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the Loden Living sanctuary.

7. Your Rights: You have the right to access, update, or request the deletion of your personal information at any time. If you wish to exercise these rights or have concerns about how your data is being handled, please contact us.

8. Changes to This Policy: We may update this policy periodically to reflect changes in our boutique operations or Australian legal requirements. The latest version will always be available on this page.

9. Contact Us: For any privacy-related enquiries, please reach out to our team:

Loden Living Attn: Privacy Officer desmond@lodenliving.com.au Brisbane, QLD, Australia

Structured for Living. Styled for Life.