FAQs

A: At Loden Living, we believe a home is more than a building; it is an intentional sanctuary. Our philosophy bridges the gap between high-end architectural integrity and the restorative, tactile warmth of domestic life. We curate foundational pieces that are Structured for Living and Styled for Life.

A: Our name is inspired by the historic heritage of Loden fabric, a material world-renowned for its extraordinary resilience and natural texture. We believe your furniture should share these qualities: built to endure the beautiful reality of family life without compromising on aesthetic excellence.

A: Every piece in our collection is selected for its durability. To maintain the integrity of natural timbers, we recommend using a soft, damp cloth and avoiding harsh chemicals. For upholstered items, regular vacuuming and immediate spot cleaning of spills will ensure your sanctuary remains pristine for years to come.

A: Yes! Our collections are stored in Australian warehouses (primarily Melbourne and Sydney) to ensure the fastest possible delivery to your home.

A: Loden Living is a boutique online-only retailer. By removing the cost of a physical showroom, we are able to offer premium architectural furniture at more accessible prices.

A: Yes. We are proud to provide shipping services to homes across Australia. Whether you are in a capital city or a regional area, we ensure your foundational pieces are delivered with the care they deserve.

A: Delivery times vary depending on your location and the specific items in your order. Generally, in-stock items are dispatched within 3-5 business days. You will receive a tracking link as soon as your order is on its way to your sanctuary.

A: Don't worry. If an item arrives damaged, simply take photos and contact us within 48 hours. We will arrange a replacement or refund immediately under our Consumer Guarantee.

A: We process orders quickly, but if you contact us within 2 hours of placing your order, we can usually update your details.

A: Yes, we ship selected homewares and furniture to NZ. Shipping costs are calculated at checkout.

A: We want you to feel complete confidence in your curation. We offer returns for change of mind within 14 days of delivery, provided the items are in their original, unassembled condition and packaging. Please note that return shipping costs are the responsibility of the customer.

A: We offer a 14-day change-of-mind return policy. Please check the dimensions carefully on the product page before ordering, as return shipping for bulky items can be significant.

A: While we take every precaution to ensure your pieces arrive in perfect condition, accidents can happen during transit. If your item arrives damaged, please contact us at demond@lodenliving.com.au within 24 hours of delivery with photos of the damage so we can resolve it immediately.

A: You will receive a tracking number via email as soon as your item leaves the warehouse. You can also track your order through the "My Account" section on our website.